Shipping Policy

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Shipping & Delivery Policy

CANCUN.STORE delivers locally to your hotel, resort, or vacation rental in Cancún, ships nationally across Mexico, and now ships internationally to the United States.

Delivery & Shipping Options

Service Area Timeframe Cost
Express (Today) Cancún (Hotel Zone & Downtown) Usually within an hour; up to 2 hours during periods of very high demand Free
Scheduled (Tomorrow) Cancún (Hotel Zone & Downtown) Next-day delivery Free
National Shipping Rest of Mexico 2–8 business days Free
International Shipping United States 5–20 business days Calculated at checkout based on package weight

Coverage Area

  • Free local delivery: Cancún Hotel Zone (Zona Hotelera) and Downtown Cancún (Centro).
  • Free national shipping: available to the rest of Mexico at no cost.
  • International shipping: available to the United States on select products; the rate is calculated automatically at checkout based on the package's total weight. Some products (e.g. flammable or restricted items) are not eligible for international shipping and will not show a US shipping rate at checkout.

How It Works

  1. Local Cancún orders: provide your hotel name and room number. Our team prepares your order and coordinates with your hotel's front desk or bell desk.
  2. National orders: provide your full shipping address; we ship via a national carrier and share your tracking number.
  3. International (US) orders: provide your full US shipping address; we ship via an international carrier and share your tracking number. Customs duties or import taxes, if any, are the responsibility of the recipient.
  4. You receive a WhatsApp or email notification with delivery/tracking updates.

Important Notes

  • A valid hotel name and room number are required for all local Cancún deliveries.
  • If you are not available at the time of a local delivery, we will leave the package with the hotel's security checkpoint.
  • Delivery and shipping times may vary during holidays (Semana Santa, Christmas, Spring Break) due to high demand.
  • Local orders placed after 8:00 PM may be delivered the following morning.

Order Tracking

You will receive updates via WhatsApp or email. For any questions about your delivery or shipment, contact us directly.

Contact Us

📧 hello@cancun.store
💬 WhatsApp: Available 9am – 10pm (Cancún time, GMT-5)